Billing, Cargo/Freight, Customer Relations, Customer Support/Service, Order Processing, Order/Customer Fulfillment, Problem Solving Skills, Resolve Customer Issues, Time Management, Track Customer Issues, Warehousing
This position is responsible for providing exceptional customer service via phone and email, delivering timely information, addressing customer inquiries, and resolving issues efficiently. - Respond to customer inquiries via phone and email in a professional and timely manner.
- Process customer orders accurately and enter order information into the warehouse management system.
- Monitor inbound and outbound shipments and provide customers with shipment status updates.
- Process customer billing and invoicing accurately.
- Investigate and resolve customer concerns, shipment discrepancies, and service-related issues.
- Coordinate with steamship lines, carriers, and customers regarding freight availability and release dates.
- Maintain accurate records of customer interactions, orders, and shipment activity.
- Utilize internal systems and software to research issues and facilitate problem resolution.
- Collaborate with warehouse operations, transportation teams, and customers to ensure excellent service and on-time order fulfillment.
Salary: $20.00
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East Coast Warehouse & Distribution Corp