Our client is seeking a warm, organized, and fast‑paced Customer Service Representative to join their Monsey office. This role is perfect for someone who loves helping people, keeps calm under pressure, and can juggle multiple tasks without dropping the ball.
Responsibilities
Client Support — Handle incoming calls, emails, and messages with professionalism and care
Issue Resolution — Troubleshoot customer concerns and ensure timely follow‑up
Order Processing — Enter orders, update accounts, and maintain accurate records
Scheduling — Coordinate appointments, deliveries, or service requests
Team Collaboration — Work closely with internal departments to resolve customer needs
Documentation — Maintain organized logs, notes, and customer files
Quality Assurance — Ensure every customer interaction meets company standards
Qualifications
Communication Skills — Clear, friendly, and professional
Organization — Able to manage multiple tasks in a busy environment
Tech Proficiency — Comfortable with CRM systems, email, and Microsoft Office
Problem‑Solving — Quick thinker with a calm, solution‑focused approach
Customer Focus — Genuine desire to help people and improve their experience
Prior customer service experience preferred but not required
What This Role Offers
Stable, full‑time position in a growing Monsey company
Supportive team environment
Opportunity to build long‑term customer relationships