Customer Service Representative

IDEAL TRIDON GROUP - Foster Manufacturing

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make-they're the heart of everything we do.

Foster Manufacturing is pleased to announce we are currently recruiting for a Customer Service Representative to join our team. The ideal candidate for this position will be a high-energy, multi-tasker, customer-oriented with experience working in a fast-paced manufacturing environment. This customer service representative (CSR) will act as a liaison, handle administrative tasks, provide product/services information, resolve customer issues, and be comfortable making outbound calls to accounts.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidates are problem-solvers, confident at troubleshooting, and able to investigate thoroughly if they don't have enough information to resolve customer issues.

Schedule: Monday - Friday 8am-4:30pm with 30-minute lunch break.

Duties/Responsibilities:

• Manage large amounts of incoming calls
• Print orders, organize back orders, file paperwork, mail invoices
• Meet personal/customer service team sales targets and call handling quotas
• Work closely with the Production Scheduler to determine new ship dates for customers
• Enter customer orders accurately & efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Generate leads: Make outbound calls to new & existing accounts
• Follow communication procedures, guidelines, and policies
• Updating Data from ERP System
• Performs other related or additional duties as assigned

Required Skills/Abilities:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Comfortable making outbound calls to customers
• Excellent communication
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Excel & creating spreadsheet.
• Ability to learn our products and components.
• Understand lead times in order to create new ship dates.
• High energy & Multitasker a must
• Enjoy working in a fast-paced manufacturing environment.

Education and Experience:

• High school diploma or equivalent
• Customer service experience required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.

Benefits

At Ideal Tridon Group and Foster Manufacturing, we focus on benefits that cover your health, well-being, family, and future. Our comprehensive suite of Benefit options is offered to make it easier to stay physically, emotionally, and financially healthy. Some of our Benefits include:

• Medical/Dental/Vision Insurance
• Company paid Short-Term and Long-Term Disability Insurance
• Company paid Basic Life and AD&D Insurance
• Generous 401(k) retirement plan
• Flexible Spending Account
• Health Savings Account
• Generous PTO
• Company Paid Holidays

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.