Customer Service Representative

The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.

ESSENTIAL RESPONSIBILITIES:

• The primary responsibility is to deliver excellent service to all customers.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a Customer Portfolio of diverse domestic and/or international accounts.
• Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
• Manage order changes, adjustments, cancellations, credits, and return authorizations.
• Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
• Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Perform additional tasks and responsibilities as given by the supervisor.

• Ability to compose correspondence and create simple excel worksheets.
• Ability to manage time effectively.
• Ability to prioritize and manage various tasks successfully.
• Attention to detail.
• Capacity to work independently and within a team.
• Reliability is essential.
• Typing skills (40 WPM +) and math proficiency.

• High school diploma or GED equivalent required.
• Some college preferred but not required.
• 2+ years of relevant work experience.
• Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
• Open to travel for training and relationship-building if applicable.