Administrative Skills, Customer Service Systems, Customer Support/Service, Data Entry, Delivery Driving, Documentation, Multitasking, Oil and Gas, Telephone Skills, Time Management
LOCATION
Springvale, ME
POSTED
1 day ago
CUSTOMER SERVICE REPRESENTATIVE
Springvale, ME - Full Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.
Why choose Eastern?
Employee & family fuel discounts for your home
State of the art Training Center
Paid time off accrual (based on hours worked)
Paid holidays
Veteran's Day paid holiday for active military and veterans
Opportunity for growth
Complimentary coffee, snacks, and Thanksgiving turkey
About this opportunity
This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.
What your role will look like
Accurately and appropriately manage and respond to customer questions, concerns and inquiries
Take incoming calls from Technicians/Delivery Drivers and provide servicing and dispatch support
Timely and accurate managing of the service and delivery call scheduling and dispatching.
Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction
Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts
Filing of customer documentation in appropriate folders
Other duties as assigned
What you'll bring to this role
Education: Minimum of high school diploma or GED equivalent
Experience operating a multi-line/function phone system
Must possess general knowledge of applicable codes to assist technicians