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Customer Service Representative

Newegg Commerce Inc

Stafford, TX

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JOB DETAILS
SKILLS
Billing, Communication Skills, Computer Skills, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, High School Diploma, Maintain Compliance, Microsoft Outlook, Microsoft Word, Multitasking, Operational Improvement, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Documentation, Resolve Customer Issues, Team Player, Time Management, Typing, Writing Skills
LOCATION
Stafford, TX
POSTED
2 days ago
  • High School diploma or GED required; Any college is a plus.
  • Must be 18 years of age or older.
  • 6 months -- 1 year of customer service experience.
  • Schedule will include weekends and holidays. Peak season overtime will be required.
  • Ability to remain professional and courteous with customers at all times.
  • Strong verbal and written communication skills.
  • Must have strong computer skills, including but not limited to MS Word and Outlook.
  • Good listening skills.
  • Ability to form partnership with department and gain intimate knowledge of department operations.
  • Detail-oriented, and self-motivated with desire to continuously improve operations.
  • Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
  • Ability to work both independently and with a team in a collaborative work environment.
  • Ability to treat all information confidentially.
  • Typing skills and strong multi-tasking skills
  • Adaptable and proactively able to move with change while maintaining a positive attitude.
  • Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels
  • Assist customers with order inquiries, product questions, returns, replacements, billing concerns, promotions, and general assistance
  • Follow Newegg's service standards, policies, and workflows to ensure consistency and compliance in every interaction
  • Actively listen to customers, identify concerns, and deliver clear and effective solutions using available tools and resources
  • Multitask effectively by managing live communications while navigating multiple systems, researching solutions, and documenting accounts in real time
  • Stay current on Newegg products, promotions, policies, and procedures through ongoing training and regular updates from leadership
  • Document interactions thoroughly and accurately in the CRM system
  • Research and resolve issues efficiently, escalating cases when additional support or specialized teams are required
  • Use product knowledge to guide customers, answer questions, and provide confidence during the shopping experience
  • Collaborate with supervisors, support teams, and cross functional partners to resolve complex cases
  • Maintain strong attendance, schedule adherence, and performance metrics in alignment with department expectations
  • Contribute to customer satisfaction and loyalty by delivering a positive, professional, and customer focused experience

About the Company

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Newegg Commerce Inc

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