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Customer Service Jobs in Stafford, TX

Customer Service Representative

Newegg

Stafford, TX

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JOB DETAILS
SKILLS
Billing, Call Centers, Communication Skills, Computer Skills, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Documentation, High School Diploma, Internet Application, Leadership, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Operational Improvement, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Documentation, Promotional Programs, Resolve Customer Issues, Retail, Social Media, Team Player, Telephone Skills, Time Management, Typing, Writing Skills
LOCATION
Stafford, TX
POSTED
2 days ago
* High School diploma or GED required; Any college is a plus.* Must be 18 years of age or older.* 6 months -- 1 year of customer service experience.* Schedule will include weekends and holidays. Peak season overtime will be required.* Ability to remain professional and courteous with customers at all times.* Strong verbal and written communication skills.* Must have strong computer skills, including but not limited to MS Word and Outlook.* Good listening skills.* Ability to form partnership with department and gain intimate knowledge of department operations.* Detail-oriented, and self-motivated with desire to continuously improve operations.* Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.* Ability to work both independently and with a team in a collaborative work environment.* Ability to treat all information confidentially.* Typing skills and strong multi-tasking skills* Adaptable and proactively able to move with change while maintaining a positive attitude.* Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels* Assist customers with order inquiries, product questions, returns, replacements, billing concerns, promotions, and general assistance* Follow Newegg's service standards, policies, and workflows to ensure consistency and compliance in every interaction* Actively listen to customers, identify concerns, and deliver clear and effective solutions using available tools and resources* Multitask effectively by managing live communications while navigating multiple systems, researching solutions, and documenting accounts in real time* Stay current on Newegg products, promotions, policies, and procedures through ongoing training and regular updates from leadership* Document interactions thoroughly and accurately in the CRM system* Research and resolve issues efficiently, escalating cases when additional support or specialized teams are required* Use product knowledge to guide customers, answer questions, and provide confidence during the shopping experience* Collaborate with supervisors, support teams, and cross functional partners to resolve complex cases* Maintain strong attendance, schedule adherence, and performance metrics in alignment with department expectations* Contribute to customer satisfaction and loyalty by delivering a positive, professional, and customer focused experience* Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.* Assist with placement of orders, refunds, or exchanges/adjustments.* Update customer information in the customer service database during and after each contact.* Recommend potential products or services to management by collecting customer information and analyzing customer needs.* Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.* Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.* The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.* High School diploma or GED required; college coursework or a degree is a plus* Must be 18 years of age or older* One year or more of customer service experience, preferably in a contact center or retail environment* Ability to work a flexible schedule, including weekends and holidays; overtime may be required during peak seasons* Strong verbal and written communication skills with the ability to remain professional, patient, and courteous in all customer interactions* Proficient computer skills, including MS Word, Excel, Outlook, and web-based applications, with the ability to navigate multiple systems simultaneously* Strong active listening skills with the ability to understand, clarify, and address customer needs* Detail oriented, self-motivated, and committed to continuous improvement of processes and customer experience* Strong typing skills and the ability to multitask effectively in a fast-paced environment

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Newegg

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