Customer Service Representative - State Farm Agent Team Member

Benefits:

• Full Medical Insurance
• Disability Insurance
• Life Insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off
• Training & development

About Our Agency


At the Steve Cannon State Farm Agency, we are proud to serve the Metro Atlanta community with more than three decades of experience providing exceptional insurance and financial services. Since becoming a State Farm Agent in 1989, Steve has built an agency centered on trust, relationships, and helping customers protect what matters most.


Our team is committed to delivering outstanding service while creating a supportive, professional environment where employees can grow and succeed. We value teamwork, community involvement, and making a positive impact both for our customers and the communities we serve.


If you’re looking to join a respected, established agency that values excellence, personal development, and serving others, we’d love to meet you.



ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Steve Cannon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.