Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Service-Focused with Sales Opportunity


Office Locations: Allentown (18103), Schnecksville (18078), Bethlehem (18017)
Primary Work Location: Schnecksville
Job Type: Full-Time (In-Office)



The Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate.


This role is ideal for someone who enjoys problem-solving, takes pride in accuracy and follow-through, and understands that excellent service often leads to meaningful growth conversations. You’ll be a key part of our agency’s success by supporting existing clients, anticipating their needs, and helping ensure they are properly protected.


We are especially interested in candidates who are service-driven but motivated to grow professionally, with opportunities for internal advancement for those who demonstrate sales aptitude and initiative.


What You’ll Do

• Serve as a primary point of contact for customers, providing prompt, professional service
  
  
• Answer policy questions and explain coverage in a clear, customer-friendly manner
  
  
• Assist with policy changes, updates, billing questions, and service requests
  
  
• Support customers through the claims process and follow up as needed
  
  
• Maintain accurate and detailed records of customer interactions
  
  
• Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs
  
  
• Collaborate with team members to deliver a seamless client experience
  
  

What We’re Looking For

• Strong customer service and relationship-building skills
  
  
• Ability to pivot from service to sales in a natural, needs-based way
  
  
• Excellent communication and interpersonal skills
  
  
• Detail-oriented with the ability to multitask in a fast-paced environment
  
  
• Prior customer service experience preferred (insurance experience a plus)
  
  
• Professional, empathetic, and dependable work style
  
  

Why Join Our Agency

• Supportive, team-oriented environment focused on service excellence
  
  
• Training and development to help you grow your skills and career
  
  
• Opportunities for internal advancement for motivated, sales-minded team members
  
  
• A meaningful role helping individuals and families protect what matters most
  
  

Ready to Grow with Us?


If you’re a service-focused professional who enjoys helping people and wants a role where strong relationships can lead to growth opportunities, we’d love to hear from you.


Apply today to join the Christine Moscaritolo State Farm Agency.

Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.