Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Football, Insurance, Interpersonal Skills, Licensing, Multitasking, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching, Travel Planning
- Licensing paid by agency
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 1999 after spending years in claims operations, building a 33-year career with State Farm. That experience shaped how I lead today—focused on service, teamwork, and doing things the right way. I played football at the University of Tulsa, and competition has always been part of who I am; it’s a mindset that carries into our office in a healthy, motivating way. Our team of nine has strong tenure, and we’ve built a family-style environment where people genuinely take care of one another while still pushing to win.
We offer strong bonus plans, travel incentives, flexibility, a 401k, and paid licensing, all designed to support long-term growth. Our culture is built around great teamwork, a servant’s heart, and having fun while working hard. We run fast, play hard, and play to win—but always with the goal of helping others and growing together. If you’re competitive, people-focused, and excited to grow both personally and professionally, this is the kind of place where you can truly belong.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Joe Mcadams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
J
Joe Mcadams - State Farm Agent