Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Join a Purpose-Driven Insurance Team That Truly Cares – Athens, Georgia


Over 13 Years Strong | 11-Person Team | Mission: Take Care of Each Other 


We’re not just another insurance agency—we’re a group of people who genuinely care. For over 13 years, our locally owned State Farm office in Athens has been powered by a close-knit team of 11 individuals united by one mission: Take Care of Each Other. That guiding principle shapes everything we do—from how we serve our clients to how we support our teammates. 


Why Join Us? 


Our founder, a proud University of Georgia graduate, is deeply invested in our local community. He’s served as President of the Board and has volunteered for over a decade with Athens Area Habitat for Humanity. We also support multiple local nonprofits—because doing good work and doing good for others is who we are. 


We’re looking for someone who wants more than just a job. If you’re motivated by purpose, value teamwork, and want to make a positive impact—both inside and outside the office—we’d love to meet you. 


ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dana Kerr - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.