Customer Service Representative - State Farm Agent Team Member

Part-Time Insurance Office Support (~25-30 Hours/Month + Occasional Coverage)


Location: Atlanta, GA area (remote possible for phone-based work)


Hours: Approximately 25-30 hours per month — one consistent day per week (Tuesday or Friday preferred, but flexible), plus occasional additional days for vacation/sick coverage


Pay: $18-19/hour


About the Role


We’re a small, established State Farm agency in Atlanta looking for a reliable, personable part-time team member to help cover our office one day a week and provide backup coverage when needed. This is a great fit for someone who wants steady, predictable part-time hours without a big time commitment — perfect for a parent’s schedule or anyone looking for light supplemental income.


Responsibilities:

• Answer phones and greet callers professionally
• Take messages and route calls appropriately
• Process payments and basic account updates
• Schedule appointments
• Make outbound calls to existing clients for policy review check-ins (script provided)
• Make outbound calls to local businesses to set appointments around group life insurance options (this is appointment-setting/light cold-calling — we want to be upfront about this part of the role)

What We’re Looking For:

• Friendly, professional phone manner
• Comfortable making outbound calls, including some cold outreach to local businesses
• Reliable and punctual
• Comfortable with basic computer/data entry tasks
• Available consistently one day per week, plus some flexibility for occasional extra days
• Insurance experience is a plus but NOT required — we’ll train you
• Licensing not required for this role

Why This Role:

• Steady, predictable part-time hours
• Low-stress environment, small supportive team
• Great option for parents or anyone looking for light supplemental income
• Flexible on which day of the week works best

This is a remote position.