Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened on February 1, 2025, and we’re currently a growing team of two full-time members. I began my career as a State Farm team member right out of college, spent four years learning the business, and then completed the Aspirant program to become an agent. That path gave me hands-on experience and a strong appreciation for development and growth.
I’m a graduate of Juniata College and a big outdoorsman. When I’m not in the office, you’ll likely find me hunting, fishing, or golfing during the summer months. I enjoy staying active and bringing that same energy into the workplace. I’ve participated in several community events and am looking forward to becoming even more involved as our agency continues to grow.
For our team, we offer a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. As a newer agency, we’re building something from the ground up and creating opportunities along the way.
Our culture is competitive and goal-oriented. We’re looking for someone who is confident, willing to pick up the phone, and motivated to win. If you’re driven, coachable, and excited about growing with a new and ambitious agency, this could be a great place to build your career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Isaiah Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Isaiah Wagner - State Farm Agent