Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Software, Customer Support/Service, Dental Insurance, Detail Oriented, High School Diploma, Multitasking, Organizational Skills, Problem Solving Skills, Reimbursement, Resolve Customer Issues, Time Management, Vision Plan
- Bonus based on performance
- Company parties
- Dental insurance
- Free food & snacks
- Paid time off
- Vision insurance
Role Description
This is a full-time, on-site role based in Canandaigua, NY, for a Customer Service Representative. The Customer Service Representative will handle day-to-day client interactions, ensuring a positive customer experience. Responsibilities include assisting clients with inquiries, resolving issues, providing product and service information, coordinating with other agency team members, and maintaining high levels of customer satisfaction. The role requires effective communication, attention to detail, and a customer-first mindset.
Qualifications
- Customer Service, Customer Satisfaction, and Customer Support skills
- Strong understanding of Customer Experience and the ability to enhance client interactions
- Proficiency in Phone Etiquette for professional and effective communication
- Exceptional at problem-solving, detail-oriented, able to multitask, organization skills, and time-management skills.
- Ability to work in a fast-paced environment and adapt to client needs
- High school diploma or equivalent; additional education or certifications in relevant fields are a plus
- Proficiency with basic computer applications and customer service software
Benefits
- License reimbursement
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Team outings quarterly
Compensation $40,000.00 - $60,000.00 per year
R
Ryan Bush - State Farm Agent