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Customer Service Jobs in Cicero, IL

Customer Service Representative - State Farm Agent Team Member

Kristian Navarro - State Farm Agent

Cicero, IL

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JOB DETAILS
SKILLS
Business Development, Cold Calling Skills, Communication Skills, Computer Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Develop and Maintain Customers, English Language, Insurance, Meet Sales Quota, Multilingual, Multitasking, Problem Solving Skills, Purchasing/Procurement, Resolve Customer Issues, Revenue Growth, Sales Prospecting, Spanish Language, Training/Teaching, Up-Selling
LOCATION
Cicero, IL
POSTED
30+ days ago
Benefits:
  • Parental leave
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION: 
  - Provide outstanding customer service through various channels (phone, email, chat, in-person) to address inquiries, resolve issues, and ensure customer satisfaction.
   - Build and maintain strong customer relationships by actively listening to their needs and concerns.
 - Assist customers in making informed purchasing decisions.
      - Serve as the primary point of contact for customers, ensuring their needs and feedback are communicated to relevant departments      within the company.
    - Act as a liaison between customers and various teams members, helping to resolve issues and ensure a seamless customer experience.
    - Identify and pursue sales opportunities by upselling and cross-selling products/services to existing customers.
   - Follow up on leads, cold calls, and referrals to acquire new customers and achieve sales targets.
   - Develop in-depth knowledge of our products/services to effectively communicate their features and benefits to customers.
 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  

RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  •  Strong problem-solving abilities and a customer-centric approach.
  • Adept at managing multiple tasks and priorities. 
  • Basic computer skills and the ability to learn and navigate CRM software 
  • ability to obtain Insurance Licenses 
  • Bilingual - English and Spanish preferred  

About the Company

K

Kristian Navarro - State Farm Agent

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