Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off

Position Overview


Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for Steve Franks State Farm agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. (Preferred Bilingual-Spanish)


Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to develop and maintain a digital marketing system to promote the office.
• Work with the agent to identify and support local community events in our market.
• Work with the agent to help manage the website and social media content.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Simple IRA
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening (preferred spanish speaking)
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Preference will be given to bilingual applicants. 


If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

All prospective applicants will be REQUIRED to take a career assessment prior to any scheduled interview. 


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.