Benefits:- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2015 after spending several years building my leadership foundation at Enterprise Rent-A-Car and then supporting State Farm agents on the corporate side with business planning, marketing, and sales execution. That experience is what pushed me toward agency ownership — I wanted to build something meaningful, serve my community, and create a team environment where people can grow, earn well, and take pride in the work they do. Today, our team includes 10 team members and we operate with a “championship team” mindset — accountability, teamwork, and steady improvement every week.
I’m originally from Jamaica and moved to the U.S. to attend the University of South Florida in Tampa. Outside the office, you’ll usually find me supporting my kids at soccer games, staying focused on personal growth, and keeping life balanced with walking and meditation. We stay active in the local community through the Coral Springs and Coconut Creek Chamber of Commerce and enjoy supporting initiatives like Habitat for Humanity, local education-focused events, and nonprofit organizations such as SOS Children’s Village.
For our team, we offer PTO, flexible scheduling, retirement options, and performance-based incentives like bonuses, contests, and opportunities to earn additional time off. Our culture is upbeat and supportive, but we take our goals seriously — we coach hard, celebrate wins, and expect everyone to show up ready to contribute. If you’re dependable, coachable, and motivated to grow in a professional environment where standards matter, you’ll fit right in here.
ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Shawn Aguilar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.