Benefits:- License reimbursement
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
ABOUT OUR AGENCY:
I opened my agency in 2010 and lead a close-knit team of two team members. Before becoming an agent, I built a strong background as an account executive for a local news station and later worked in automotive finance — experience that helped shape the customer-focused approach we bring to everything we do today. I’m also proud to have been the first Hispanic female State Farm agent in the metro area, and as a former athlete, I believe in teamwork, discipline, and always working toward improvement.
Our office culture is laid back, positive, and centered around steady growth without micromanagement. We care deeply about doing right by customers while also supporting each other as a team, and we believe balance matters — you can work hard and still have a life outside of the office. We value team members who show up with a hopeful attitude, enjoy learning, and bring a true mindset of service to every conversation.
For our team, we offer PTO, the ability to earn extra vacation time, team bonuses, fun promotions and competitions, 401k, health benefits, work-life balance, and licensing reimbursement. If you’re someone who is positive, team-oriented, and ready to grow in a supportive environment where your voice matters, you’ll fit right in here.
ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Lourdes Crawford - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.