Customer Service Representative - State Farm Agent Team Member

Benefits:

• Health Incentive Bonus
• Life Insurance
• Competitive salary
• Opportunity for advancement
• Training & development
• Paid time off
• Bonus based on performance

About Our Agency


At the Shanda Martin State Farm Agency, we are passionate about helping individuals, families, and businesses protect what matters most through personalized insurance and financial services. As a State Farm Agent with a commitment to excellence, Shanda brings professional expertise, industry knowledge, and a genuine passion for serving others to everything we do.


With more than 35 years of combined insurance experience, our team is dedicated to providing exceptional customer service while building strong, lasting relationships within the Dallas-Fort Worth community and beyond. We value teamwork, integrity, continuous learning, and making a positive impact on the lives of our customers.


If you’re looking to join a supportive, growth-focused team where you can develop your skills, help others, and be part of something meaningful, we’d love to meet you.


Position Overview


Are you outgoing and customer-focused? Are you a problem solver?  If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.


Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Friendly and optimistic personality
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Salary- Base + Commission and Bonuses- $40K-$65K


If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.