Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Multitasking, Reimbursement, Resolve Customer Issues, Revenue Growth, Track Customer Issues, Training/Teaching
- License Reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in October 2023 and is a growing team with exciting opportunities ahead. Before becoming a State Farm agent, I spent seven years as a team member, building a strong foundation in customer service and operations.
I’m a Clemson University graduate, a longtime resident of the Upstate, and have been married for 13 years with two sons and two dogs. My family and I enjoy camping and spending time outdoors.
For our team, we offer a 401(k), reimbursement for licensing costs, professional development, team-building events, and a strong focus on work-life balance.
Our office culture is relaxed, supportive, and team-oriented. We’re looking for someone with integrity and a self-starter mindset - someone who enjoys helping others and wants to make a positive impact in the community while growing their career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michael Strawhorn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
M
Michael Strawhorn - State Farm Agent