About the Role As a State Farm Team Member in a Service role, you’ll help clients feel supported and informed—providing excellent customer service, answering questions, and assisting with policy and account needs. You’ll work closely with a dedicated team to ensure a smooth, professional member experience every day.
What You’ll Do
Greet clients and provide friendly, helpful service in person, over the phone, and/or digitally
Assist with policy and billing questions, account updates, and general service requests
Support clients with changes to coverage, document requests, and routine account maintenance
Process service transactions accurately and efficiently while following State Farm procedures
Maintain organized records and ensure timely follow-up on member needs
Collaborate with teammates to ensure excellent service standards and a positive office environment
Identify opportunities to improve processes and enhance member satisfaction
Identify sales opportunities and pivot on service conversations to create sales opportunities
What We’re Looking For
Strong customer service skills with a professional, empathetic communication style
Ability to multitask, stay organized, and manage time effectively in a fast-paced environment
Accuracy and attention to detail when handling information and documentation
Comfortable learning insurance-related products, systems, and processes
Team-oriented attitude and willingness to help wherever needed
Prior customer service and/or office support experience is a plus (insurance experience is beneficial but not required)
Preferred Qualifications (Optional)
Experience in a customer-facing role (call center, retail, hospitality, admin support, etc.)
Familiarity with insurance concepts or willingness to learn quickly
Why Join Our Team?
Opportunity to build a rewarding career in a stable, member-focused organization
Supportive team environment and training to help you succeed
Opportunity for growth and development into enhanced roles
Numbers & Facts
Location
Erie, PA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Call Centersunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Insuranceunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Process Improvementunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Retailunmatched
Salesunmatched
Sales Prospectingunmatched
Team Playerunmatched
Time Managementunmatched
Training/Teachingunmatched
Transaction Processing/Managementunmatched
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