Customer Service Representative - State Farm Agent Team Member

Holly Krauter - State Farm Agent
  • Fishers, IN
  • Full-time
8 days ago

Job Description

Benefits:
  • Team Member Lunches
  • Christmas Party
  • Weekly COSTCO runs
  • Generous PTO(Unlimited for rockstars)
  • Fun Environment
  • Scorecard Bonus
  • Sales Incentives
  • Travel Incentives
  • Training & development
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Free food & snacks

RESPONSIBILITIES:
  • Key Responsibilities-The role requires a detail-oriented individual to engage with clients, understand their insurance needs, and provide tailored solutions.
    • Engage (have conversation & ask questions) with prospective customers.
    • Develop and maintain a pipeline of potential new business opportunities.
    • Schedule and conduct follow-up interactions to support acquisition goals.
    • Have fun! 
QUALIFICATIONS:
  • Dedicated to customer service and discovering customers' needs-a natural relationship builder
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Comfortable initiating contact and interacting with prospective customers.
  • Desire to be one of the best. 
ABOUT US:
At Holly Krauter – State Farm Agency, we’ve been serving our community for 34 years—and that kind of longevity doesn’t happen by accident. We’re known for doing things the right way: with integrity, real support, and consistent follow-through.


You’ll feel that difference not only in our reputation—like our 4.9-star Google rating—but in what matters most for our team and our future employees: high customer retention. People stay with us because we deliver help that’s actually dependable, whether that means answering questions, guiding coverage decisions, or helping someone through a claim.


If you’ve ever been stuck at an agency where you’re treated like just a number, overwhelmed without support, or pressured without clarity, you’ll like how we work here. We focus on proactive communication, precision, and doing meaningful work—not just hitting short-term targets.


And yes—this matters too. We work hard, hold goals with seriousness, and still make room for laughter and teamwork. If you’re looking for a place where you can grow your career, help people, and be part of a team that shows up every day to do good, we’d love to meet you.

Numbers & Facts

LocationFishers, IN
Job TypeFull-time

Skills

  • Communication Skillsunmatched
  • Customer Relationsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Follow Throughunmatched
  • Insuranceunmatched
  • Interpersonal Skillsunmatched
  • Multitaskingunmatched
  • Needs Assessmentunmatched
  • Salesunmatched
  • Sales Pipelineunmatched
  • Sales Prospectingunmatched
  • Scorecardingunmatched
  • Team Playerunmatched
  • Training/Teachingunmatched

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