Bakery, Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Multitasking, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- Hiring Bonus
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2001 and is home to a dedicated team of five. We offer a 401(k) plan and a supportive environment where learning, growth, and integrity guide everything we do.
When it comes to new team members, we value honesty, a great attitude, genuine care for others, self-motivation, problem-solving, teamwork, and strong relationship-building skills.
What makes our agency a great place to work is the people. We have a team that truly cares about our customers and takes pride in doing the right thing. You’ll gain meaningful experience and valuable education that can help set you up for long-term success.
We’re also proud to be active in the community. I’m a past president of both the Granda Hills Chamber and the Granda Hills Rotary, and we regularly participate in local events like the upcoming Granda Hills Street Fair. If you’re looking to join a team where integrity and community come first, this could be a great place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Steve Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
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Steve Baker - State Farm Agent