Claims Processing, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Licensing, Multitasking, Property and Casualty Insurance, Reimbursement, Resolve Customer Issues, Revenue Growth, Team Player, Track Customer Issues, Training/Teaching
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2025 and is a growing team of two with big plans for the future. Before opening my own office, I spent five years working as a State Farm team member, which gave me the experience and vision to build an agency focused on growth, positivity, and opportunity.
I attended St. John’s University and am currently engaged. I also have a dog who keeps life fun outside the office. Building a balanced, positive lifestyle is important to me, and I bring that same energy into the workplace.
We offer PTO, bonuses, licensing reimbursement, and a strong focus on work-life balance. Our goal is to create an environment where hard work is recognized and team members feel supported as they grow.
Our culture is built around the idea of “lift as you grow.” We’re very positive, motivated, and focused on helping each other succeed while reaching our own goals. I’m open to helping team members work toward becoming agents themselves and believe in celebrating the team’s successes along the way.
We’re looking for someone with a strong mindset, positive attitude, and a willingness to learn and grow. If you’re hardworking, motivated, and ready to build a career in a supportive, uplifting environment, this could be a great place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sebastian Turcios - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Must be willing to obtain Property/Casualty insurance license.
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Sebastian Turcios - State Farm Agent