Billing, Claims Management, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer Training, Detail Oriented, Insurance, Licensing, Multitasking, Organizational Skills, Record Keeping, Resolve Customer Issues, Revenue Growth, Sales, Service Delivery, Training/Teaching
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service & Sales Focus
The Romo Agency – State Farm Insurance
Deliver exceptional service. Drive results. Grow your career.
The Romo Agency is seeking a motivated and customer-focused professional who understands that every service interaction is also an opportunity to sell and strengthen relationships. As a Customer Service Representative, you’ll handle client needs with care while identifying coverage gaps, recommending products, and ensuring every customer receives personalized protection and value.
This is a fully licensed position (Property & Casualty and Life & Health required). If you are not yet licensed, we provide full support to help you obtain your licenses.
What You’ll Do
- Respond to customer inquiries, billing questions, and policy updates with professionalism.
- Conduct policy reviews and identify opportunities for additional or upgraded coverage.
- Manage claims follow-up, renewals, and account maintenance.
- Educate customers about insurance options and make confident product recommendations.
- Maintain accurate client records and follow up to ensure satisfaction.
What You Bring
- Excellent communication and relationship-building skills.
- A strong service mindset with proven sales ability.
- Confidence in presenting and recommending insurance products.
- Detail-oriented and organized with the ability to multitask.
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
Why Join The Romo Agency
- Competitive base pay plus commissions and bonuses.
- Licensing support and paid training provided.
- Career advancement opportunities in a growing agency.
- Supportive, team-driven culture that values initiative and achievement.
- The chance to make a meaningful impact helping clients protect what matters most.
If you’re a relationship-builder who loves delivering great service and driving sales success, apply today to join The Romo Agency.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.
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Nicholas Romo - State Farm Agent