ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Josh Orler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred but not required.
Please review the video below and if you think our office is a good fit and you and you are ready to embark on an exciting career in insurance, we want to hear from you! https://drive.google.com/file/d/1BDUakdUJ5hgLtQ5NVBBNqBS4yeCn6gA1/view?usp=sharing
Numbers & Facts
Location
Lansing, MI
Job Type
Full-time
Skills
Claims Processingunmatched
Community Supportunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Health Insuranceunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Resolve Customer Issuesunmatched
Revenue Growthunmatched
Track Customer Issuesunmatched
Training/Teachingunmatched
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