Customer Service Representative - State Farm Agent Team Member

Benefits:

• Employer Retirement Plan
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Opportunity for advancement

ROLE DESCRIPTION:

Are you the type of person who loves helping others, thrives in a fast-paced environment, and has a knack for solving problems with a smile? If so, we want you on our team!

As licensed team member for The Whitford Insurance Agencies, you are vital to our daily business operations and customers’ success. You will be the voice our customers trust-handling policy updates, billing questions, claims support, and more.

Grow your career as you better your community. As an attentive, sociable, and service-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Deliver top-notch customer service via phone, email, and in-person.
• Assist customers with policy changes and general account support.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication skills and a passion for people. 
• Detail-oriented and able to multitask.
• Ability to multi-task, prioritize, and stay calm under pressure. 
• Results Driven
• Property & Casualty licensed.
• Bilingual Preferred, but not required.