Claims Processing, Communication Skills, Corporate Planning, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Insurance, Interpersonal Skills, Multitasking, Needs Assessment, Problem Solving Skills, Resolve Customer Issues, Sales, Sales Support, Track Customer Issues, Training/Teaching
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative (Service + Sales) — State Farm Office
Do you enjoy helping people, solving problems, and building relationships? Join a high-performing State Farm team where you’ll deliver outstanding customer service while actively supporting growth through sales. This role is 60% customer service and 40% sales, giving you a balanced opportunity to make a difference and advance your career.
RESPONSIBILITIES
- Answer customer inquiries and provide policy information with accuracy, professionalism, and urgency.
- Assist customers with policy changes and updates, ensuring requests are handled correctly and efficiently.
- Process insurance claims and follow up with customers to confirm next steps, manage expectations, and keep cases moving.
- Maintain accurate records of customer interactions to ensure documentation is thorough, up-to-date, and compliant.
- Support sales by identifying customer needs and recommending appropriate insurance solutions and additional products/services.
- Work proactively to ensure customers feel supported at every step—from policy questions to claims resolution.
QUALIFICATIONS
- Strong communication and interpersonal skills—you can build trust quickly and keep customers informed.
- Detail-oriented with the ability to multitask in a fast-paced, performance-driven environment.
- Previous customer service experience preferred, especially in insurance or a customer-facing role.
Why Join Us?
This is more than a job—it’s a career path. You’ll work alongside a highly successful team recognized as one of the top agencies in the country, and you’ll be part of a culture that’s competitive, driven, and community-focused.
You’ll also have:
- Aggressive performance-based commission (with uncapped earning potential tied to results)
- Plenty of opportunity to grow, including pathways within the Seth Crow organization, State Farm Corporate, or development toward becoming a future State Farm office owner
- Compensation range: $45,000–$60,000
- 401(k) with matching contributions
- Life and supplemental health benefits
- Year-round bonuses in addition to commission
If you’re excited about helping people, taking ownership of customer outcomes, and succeeding in a team built to win—apply today.
S
Seth Crow - State Farm Agent