Andrew Suby State Farm is looking for a customer-focused, organized, and motivated Customer Service Representative to join our growing team. In this role, you’ll help customers with their insurance needs while identifying opportunities to recommend additional products and services.
What You’ll Do
Answer calls, emails, and customer inquiries professionally
Assist with policy changes, billing questions, coverage questions, and account updates
Help customers navigate next steps following a claim or loss
Build strong customer relationships through attentive, personalized service
Identify customer needs and recommend appropriate insurance products
Generate and follow up on leads, quotes, and customer requests
Maintain accurate customer records and documentation
Work toward agency goals for customer service, retention, and sales
What We’re Looking For
Previous customer service experience; insurance or financial services experience preferred
Strong communication and active listening skills
Organized, dependable, and comfortable multitasking
Comfortable learning new technology and computer systems
Comfortable having sales conversations and recommending products
Coachable and willing to learn
Willingness to obtain and maintain required insurance licensing
What We Offer
Signing bonus up to $2,000, based on licenses obtained before your start date
Simple IRA with company matching
Health insurance stipend
Paid time off
Performance-based bonuses
Opportunities for advancement
Training and professional development
Consistent Monday–Friday schedule. Occasional schedule flexibility may be needed to accommodate customer needs
Supportive team environment
Why Join Us? We’re a growing local agency with a strong focus on helping customers protect what matters most. You’ll receive training and coaching while having opportunities to develop your skills and grow within the agency.
If you’re looking for a career where you can help people, build relationships, and be rewarded for your success, we encourage you to apply!
Numbers & Facts
Location
Marshall, MN
Job Type
Full-time
Skills
Billingunmatched
Coachingunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Financial Servicesunmatched
Health Insuranceunmatched
Insuranceunmatched
Licensingunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Salesunmatched
Telephone Skillsunmatched
Track Customer Issuesunmatched
Training/Teachingunmatched
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