Billing, Change Management, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Insurance, Property and Casualty Insurance, Referenceable Customers, Sales, Telephone Skills, Training/Teaching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Job Title: Service Team Member
Address: 5646 Old Pascagoula Rd Mobile, AL 36619
Requirement: Property & Casualty (P&C) licenses
Training: Video tutorials, compliance training, and shadowing provided
PTO: eligible after first 90 days
Goal: Assist customers with vehicle additions and trades, policy quotes, billing questions, coverage changes, and product pivots. Focus on customer retention and generating referrals. Earn commissions on new policies written and quotes acquired through pivots.
Job Description:
We are looking for a dedicated Service Team Member to join our team and provide excellent service to our current customers. This role focuses on managing policy changes, assisting with billing inquiries, providing accurate policy quotes, and helping customers explore additional insurance products. If you are customer-focused and licensed in Property & Casualty insurance, this is a great opportunity to grow your career and earn commissions.
Key Responsibilities:
- Answer inbound calls professionally and promptly
- Process customer payments accurately
- Assist customers with adding or trading vehicles on their policies
- Provide policy quotes and answer coverage questions
- Handle coverage and billing changes efficiently
- Focus on customer retention through outstanding service
- Generate referrals from satisfied customers
- Encourage customers to leave Google reviews
- Pivot customers to additional products you are licensed to sell
- Assist customers with setting up claims
Why Join Us?
- Comprehensive training including video tutorials, compliance courses, and shadowing
- Competitive starting pay
- Opportunity to earn commissions on new policies and quotes
- Career growth in the insurance industry with a focus on customer service
- Supportive team environment
If you have your Property & Casualty licenses or willing to obtain a license within 30 days and are passionate about helping customers, we want to hear from you!
C
Cameron White - State Farm Agent