ROLE DESCRIPTION: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent service to our clients by addressing inquiries, resolving issues, and ensuring a positive experience.
We are focused on providing our clients with the best customer service that they will experience. We look forward to connecting with you if you are the customer-focused and empathetic team member we are seeking. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer client inquiries and provide policy information via phone, email, chat, or in-person.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of client interactions.
QUALIFICATIONS:
Excellent communication and interpersonal skills.
Detail-oriented and able to multitask.
Ability to handle stressful situations calmly and professionally.
Strong problem-solving skills and attention to detail.
Previous customer service experience preferred.
Numbers & Facts
Location
Mokena, IL
Job Type
Full-time
Skills
Claims Processingunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Revenue Growthunmatched
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