Customer Service Representative - State Farm Agent Team Member

  • Full-time
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Skills

  • Claims Processingunmatched
  • Communication Skillsunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Interpersonal Skillsunmatched
  • Multitaskingunmatched
  • Problem Solving Skillsunmatched
  • Record Keepingunmatched
  • Resolve Customer Issuesunmatched
  • Revenue Growthunmatched

Description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off

ROLE DESCRIPTION:
We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent service to our clients by addressing inquiries, resolving issues, and ensuring a positive experience.

We are focused on providing our clients with the best customer service that they will experience.  We look forward to connecting with you if you are the customer-focused and empathetic team member we are seeking. We anticipate internal growth opportunities for especially driven and sales-minded candidates.   

RESPONSIBILITIES:
  • Answer client inquiries and provide policy information via phone, email, chat, or in-person. 
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of client interactions.
QUALIFICATIONS:
  • Excellent communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.
  • Previous customer service experience preferred.

Numbers & Facts

LocationMokena, IL
Job TypeFull-time

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