Customer Service Representative - State Farm Agent Team Member

Benefits:

• Opportunity for advancement
• Paid time off
• Competitive salary

ROLE DESCRIPTION: 

Full-time Customer Service Representative at a local State Farm Agency located in the neighborhood of Lakeview in New Orleans, LA. Required office hours are 8a-4:30 p.m. M-F, assisting customers with their insurance needs. The position requires you to have your Property & Casualty insurance license. Having a Life & Health insurance license is a bonus!

We look forward to connecting with you if you are the ideal customer-focused, empathetic team member we are seeking.  

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus - Pay rate is based on which active insurance licenses you hold, previous insurance experience, and specific State Farm experience
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience