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Customer Service Representative - State Farm Agent Team Member

Brian Robinson
  • Oak Forest, Illinois
    30+ days ago

    Job Description

    Benefits:
    • Opportunity for advancement
    • Training & development
    • Competitive salary
    ROLE DESCRIPTION:
    As a Customer Service Representative with State Farm Agent Brian Robinson's Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the customers you support. 

    We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

    RESPONSIBILITIES:
    • Answer customer inquiries and provide policy information.
    • Assist clients with policy changes, payments, billing inquiries and updates.
    • Process insurance claims and follow up with clients.
    • Maintain accurate records of customer interactions.
    • Schedule appointments.
    • Other service duties as assigned.
    QUALIFICATIONS:
    • Strong communication and interpersonal skills.
    • Detail-oriented, problem solver and able to multitask.
    • Previous customer service experience required.  
    • Must currently have Illinois Property and Casualty licenses. Property, Casualty and life preferred.  
    • Specific customer service experience within the insurance industry preferred. 
    Compensation: $21,000.00 per year




     

    State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

    Numbers & Facts

    LocationOak Forest, Illinois
    Websitehttp://www.insureyourdream.com/

    Skills

    • Billingunmatched
    • Calendar Managementunmatched
    • Claims Processingunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Insuranceunmatched
    • Interpersonal Skillsunmatched
    • Multitaskingunmatched
    • Problem Solving Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Revenue Growthunmatched
    • Risk Managementunmatched
    • Track Customer Issuesunmatched
    • Training/Teachingunmatched

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