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Customer Service Representative - State Farm Agent Team Member

Brian Robinson
  • Oak Forest, Illinois
  • $45,000 Per Year
3 days ago

Job Description

Benefits:
  • 401(k) matching
  • Opportunity for advancement
  • Paid time off
ROLE DESCRIPTION:
As a Customer Service Representative with Brian Robinson Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, problem solving aptitude and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Make outbound calls to enhance the customer experience.
QUALIFICATIONS:
  • Must have current Illinois property, casualty and life licenses.
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous insurance industry customer service experience preferred.
Compensation: $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Numbers & Facts

LocationOak Forest, Illinois

Skills

  • Claims Processingunmatched
  • Community Supportunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Insuranceunmatched
  • Interpersonal Skillsunmatched
  • Multitaskingunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Revenue Growthunmatched
  • Risk Managementunmatched
  • Track Customer Issuesunmatched

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