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Customer Service Representative - State Farm Agent Team Member

Joseph Chambers - State Farm Agent

Pelham, AL

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JOB DETAILS
SKILLS
Athletics, Baseball, Claims Processing, Coaching, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Insurance, Interpersonal Skills, Multitasking, Reimbursement, Resolve Customer Issues, Restaurant, Revenue Growth, Secondary School, Service Delivery, Sports, Team Player, Track Customer Issues, Training/Teaching
LOCATION
Pelham, AL
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2016 and is a strong team of six focused on growth, teamwork, and delivering great service. I got my start in the industry right out of college as a State Farm team member, inspired by my best friend’s dad who was an agent. That early experience helped shape my approach to building a supportive and successful office.

I’m a proud parent of three kids and a big sports fan, especially baseball. We stay very involved in the community, serving as a leading sponsor for local school athletics and supporting a high school coaching show at a local restaurant.

For our team, we offer PTO, paid holidays, incentive trips, a 401(k), and a strong focus on work-life balance. We even have an office dog that adds to the fun and welcoming environment.

Our office culture is team-first and supportive. We take care of each other and our customers, and we truly enjoy working together. We’re looking for someone who is competitive, energetic, friendly, and personable - someone who likes to win, values teamwork, and wants to be part of a positive, high-performing environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Joseph Chambers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

About the Company

J

Joseph Chambers - State Farm Agent

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