Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative with the Mack Fountain Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

Responsibilities

• Make outbound calls to schedule quotes and follow-ups
• Generate referrals from conversations you have daily
• Network with existing customers and community contacts
• Request Google reviews and recommendations after interactions
• Use social platforms professionally to promote services
• Convert warm inquiries to auto, home, renters, life, or health policies
• Manage quotes, follow-ups, renewal outreach, and documentation

What We’re Looking For

• Self-motivated individuals who stay active without supervision
• Comfortable speaking to customers by phone and in person
• Goal-oriented personality who enjoys measurable results
• Professional communication and consistent attendance
• Willingness to obtain insurance licenses (if not currently licensed)

Qualifications

• Prior customer service or sales experience is helpful, not required
• Must be able to pass Florida insurance licensing within 30–45 days
• Ability to stay organized in a fast-paced, activity-based role
• Confident asking for referrals and reviews

Compensation

• Base salary + monthly incentives
• Commission opportunities based on production
• Bonus eligibility for referrals, written applications, and reviews

Schedule

• Monday -- Thursday: 8:00 AM to 5:00 PM
• Friday: 8:00 AM to 12:00 PM
• Occasional community events or outreach opportunities

Best Fit For

• Individuals who like goals, clear expectations, and accountability
• People who enjoy talking to others and building connections
• Candidates who want to grow into a strong producer role over time

Not a Fit If

• You need constant direction to stay productive
• You avoid asking for referrals or business
• You prefer only reactive customer service work