Customer Service Representative - State Farm Agent Team Member

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2026 and currently lead a team of four. I've spent more than 25 years with State Farm, including eight years as an agent before moving into leadership and then returning to agency ownership. I'm fluent in Vietnamese, come from a large family, and have had the opportunity to develop and mentor hundreds of agents throughout my career.

Giving back to the community is important to us. Our agency is active with the local Chamber of Commerce and proudly supports HPI events, including the Plano, Garland, and Asian American Film Festivals.

Our agency offers health benefits, a 401(k), all State Farm holidays off, generous PTO, and a supplemental life insurance policy or stipend. We believe in investing in our team while creating opportunities for long-term success.

Our culture is purpose-driven, hands-on, and focused on helping customers feel confident in their coverage. I'm looking for someone with grit who learns quickly, understands the value of building long-term customer relationships, and is motivated to grow the agency through excellent service and thoughtful conversations.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Glenda Beach - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.