Claims Processing, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Establish Priorities, High School Diploma, Insurance, Insurance Regulations, Interpersonal Skills, Online Chat, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Secondary School, Time Management, Training/Teaching
- Bonus based on performance
- Company parties
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Call me Berto! As a proud Ozaukee native and Grafton High School alum, I genuinely love and value this community—and that passion carries through to our agency culture. We’ve built a fun, energetic, and family-oriented environment that truly feels like home.
From weekly team luncheons to a snack room stocked with everyone’s favorite treats, we prioritize connection, laughter, and support while doing meaningful work for our customers. If you're looking for a workplace where relationships matter and your energy is appreciated, we’d love to meet you.
Job Description: As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:
- Responding promptly to customer inquiries via phone, email, and live chat.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Collaborating with other departments to ensure comprehensive customer support.
- Maintaining accurate and up-to-date customer records.
Qualifications:
- Exceptional communication and interpersonal skills.
- Previous experience in customer service, preferably in the insurance industry.
- Detail-oriented with strong problem-solving abilities.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with insurance products and policies is a plus.
- Proficient in computer applications and customer relationship management (CRM) software.
Requirements:
- High school diploma or equivalent; college degree is a plus.
- Knowledge of insurance regulations and industry practices (training will be provided).
- Ability to adapt to a fast-paced work environment.
- Strong organizational and time-management skills.
- Willingness to participate in ongoing training and professional development.
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Norberto Matos-Soto - State Farm Agent