Customer Service Representative - State Farm Agent Team Member

Nate Wingert - State Farm Agent

  • Visalia, CA
  • 18 days ago
  • Full-time
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Skills

  • Claims Processingunmatched
  • Coachingunmatched
  • Communication Skillsunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Financial Servicesunmatched
  • Health Insuranceunmatched
  • Insuranceunmatched
  • Process Improvementunmatched
  • Salesunmatched
  • Training Toolsunmatched
  • Training/Teachingunmatched

Description

Benefits:
  • Monthly Commissions on top of salary
  • Frequent Bonus Opportunities
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k) matching
  • Competitive salary

ROLE DESCRIPTION:
As a Customer Care Representative with the Nate Wingert State Farm agency, you will generate exceptional customer experiences that meet real needs of people in our community as part of a rewarding career.

Why You’ll Love This Role


  • Join a service-focused team where your work makes a difference in our community!
  • Help create an exceptional customer experience
  • Grow with a thriving office committed to quality, performance, and community
  • Experience a top-notch support system and an agent that invests in you and your future  

What you'll do:


  • Handle customer requests with accuracy, empathy, and efficiency
  • Oversee day-to-day workflow, priorities, and follow-up to keep service levels strong
  • Help improve processes and identify ways to streamline communication
  • Build strong relationships with customers and internal partners
  • Process insurance claims and follow up with customers
  • Offer & sell financial service products when they fit the needs of our customers 

What We’re Looking For



  • Strong customer service mindset—calm, confident, and solutions-oriented
  • Excellent communication skills (coaching, feedback, and professional correspondence)
  • Ability to manage competing priorities while maintaining high standards
  • Tech-comfort and a willingness to learn State Farm tools quickly
  • Experience in insurance/customer care is a plus (but the right leader who can learn fast is welcome!)
  • Previous customer service experience preferred.
Great Things You Can Expect


  • A supportive, growth-minded office culture
  • Training and tools to help you succeed
  • Opportunities to make a real impact—on customers and your team

Numbers & Facts

LocationVisalia, CA
Job TypeFull-time

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