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Customer Service Representative - State Farm Agent Team Member

James Baker - State Farm Agent

Williamsburg, KY

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JOB DETAILS
SALARY
$35,000–$45,000 Per Year
SKILLS
Administrative Skills, Billing, Communication Skills, Cross-Selling, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Insurance, Leadership, Learning Management System (LMS), Licensing, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Professional Services, Reimbursement, Sales, Sales Support, Service Delivery, Team Player, Telephone Skills, Track Customer Issues, Training Program, Training/Teaching, Writing Skills
LOCATION
Williamsburg, KY
POSTED
30+ days ago
Position Overview


Are you organized, customer-focused, and passionate about helping others? Do you enjoy building relationships and providing excellent service? A Customer Service Representative position with a local State Farm Agency may be the right fit for you.


Our team is dedicated to delivering exceptional service while helping customers manage their insurance needs. This role offers stability, professional growth, and the opportunity to build a long-term career in the insurance industry.


Responsibilities


  • Provide prompt, friendly, and professional service to new and existing customers
  • Assist customers with policy changes, billing questions, coverage explanations, and claims support
  • Process endorsements, renewals, and policy updates accurately
  • Answer inbound calls, emails, and office inquiries
  • Maintain accurate customer records and documentation
  • Identify customer needs and recommend appropriate products or additional coverage when appropriate
  • Support the sales team by identifying cross-sell and referral opportunities
  • Follow up with customers to ensure satisfaction and retention

Benefits


  • License reimbursement
  • Salary plus bonus opportunities
  • Flexible schedule
  • Paid time off
  • Health insurance stipend
  • Simple IRA with employer matching contributions
  • Ongoing training and development
  • Opportunities for advancement within the agency
$35,000 – $45,000+ annual earnings
  • Base salary plus performance bonuses
  • Opportunities for income growth based on retention, service quality, and cross-selling

Qualifications & Requirements


  • Strong customer service or administrative experience preferred
  • Excellent communication skills (written, verbal, and listening)
  • Detail-oriented with strong organizational skills
  • Customer-focused and relationship-driven mindset
  • Ability to multitask and manage priorities in a fast-paced environment
  • Comfortable using computers and learning agency management systems
  • Team-oriented with a positive, professional attitude
  • Property & Casualty license preferred (or willingness to obtain within a specified timeframe)

Growth Opportunity


This role offers advancement potential within the agency, including opportunities to move into licensed service, sales, or leadership positions as experience and licensing are obtained.



This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees must complete any required licensing and training programs. State Farm agents are independent contractors who hire their own employees, and their employees are not employees of State Farm Insurance Companies.

About the Company

J

James Baker - State Farm Agent

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