Customer Service Representative - State Farm Agent Team Member

Benefits:

• Simple IRA
• $200 Medical supplement
• Life Insurance
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency


At the State Farm Agency, we are proud to serve the Central Florida community with a commitment to protecting what matters most. With decades of State Farm experience and more than 24 years serving local families and businesses, our agency is built on strong relationships, exceptional service, and helping customers prepare for the future.


Our experienced, multilingual team is passionate about making a difference in the lives of our customers while creating a positive and supportive workplace for our employees. We value teamwork, community involvement, continuous learning, and providing team members with the opportunity to grow professionally.


If you’re looking to join a well-established agency that values people, service, and making an impact every day, we’d love to meet you.


ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Shane Swan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Salary+ Commissions- No cap