Customer Service Representative - State Farm Agent Team Member

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency


At the Rob Semans State Farm Agency, we have a long-standing commitment to helping individuals, families, and businesses protect what matters most. With decades of State Farm experience and a passion for serving others, our agency provides personalized insurance and financial service solutions throughout Florida, Georgia, and Alabama.


Our team takes pride in delivering exceptional customer service, building lasting relationships, and making a positive impact in the communities we serve. We foster a supportive, professional environment where team members are encouraged to grow, collaborate, and make a difference every day.


If you’re looking to join a respected agency that values teamwork, community involvement, and helping others succeed, we’d love to meet you.


ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rob Semans - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.