Customer Service Representative

ShopRite stores are family owned and operated. We live and work right here in the communities we serve and are proud of the many generations of supermarket talent that helps push us beyond our competitors. It takes many different skills, abilities, and people to be a part of the team that operates our stores. ShopRite believes that its associates are its best asset. Associates are provided with the knowledge, skills, and tools to be the leading retailer in our markets.

Whether it's providing world-class customer service, offering exceptional products at a competitive price, or learning the latest in merchandising and display, the company's training programs provide the individual with a solid foundation to achieve their best.

Brief description of position:

Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

• Maintain a clean, neat, organized and safe work environment.  
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.  
• Keep floor clear of debris and spills.
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy, including uniform, name badge and hat or hair restraint requirements.  
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling unpackaged foods.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Understand operation of cash register and follow all cash handling procedures.
• Accurately identify and scan product under correct department (when necessary).
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights up to 50 lbs.  
• Check prices, and be knowledgeable about location of items in store.
• Accurately and quickly collect proper payment and provide proper change.
• Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, Rain checks, coupons, vouchers, gift cards, etc) in accordance with Company guidelines.
• Promote for sale any current charitable promotions to Customers.
• Properly bag customer’s orders safely and efficiently.
• Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date.
• Recognize and be knowledgeable about various types of products carried in the store, including produce items.
• Stand at register station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand and adhere to Company shrink guidelines as relates to Front-End operations.
• Perform duties in accordance with the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Complete all applicable department training programs.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines.
• Perform other duties as assigned.

• Assist Customers: Greet, answer questions, resolve complaints, and provide guidance.

• Handle Transactions: Operate POS systems, process payments, refunds, and coupons accurately.

• Maintain Store Appearance: Keep counters, displays, and surrounding areas clean and organized.

• Support Team: Collaborate with staff across departments, restock items, and help as needed.

• Promote Store Programs: Inform customers about loyalty programs, promotions, and specials.