Customer Service Representative

The Staten Island Workforce1 Career Center is partnering with ShopRite to find qualified candidates for a Customer Service Representative in Staten Island, NY. ShopRite stores are family-owned and operated businesses that are committed to providing exceptional customer service, quality products, and competitive prices. ShopRite believes its associates are its greatest asset and provides training and development opportunities to help employees build successful careers in retail.

The Customer Service Representative serves as a key point of contact for customers and is responsible for ensuring a positive shopping experience. This role involves assisting customers with questions and concerns, processing transactions accurately, maintaining a clean and organized work area, and supporting front-end store operations. Successful candidates will be customer-focused, dependable, and committed to delivering friendly and efficient service.

This position is located in Staten Island, NY.

• Greet customers and provide prompt, courteous service and assistance
• Answer customer questions and provide information about products, services, promotions, and store programs
• Resolve customer concerns and escalate issues when appropriate
• Operate point-of-sale (POS) systems and accurately process payments, refunds, coupons, gift cards, EBT, WIC, and other transactions
• Properly bag customer purchases safely and efficiently
• Maintain clean, organized, and safe customer service and front-end areas
• Support store operations by assisting with restocking, merchandising, and other assigned tasks
• Promote loyalty programs, charitable campaigns, and special promotions
• Follow all company policies, safety procedures, sanitation standards, and applicable regulations

• Previous customer service experience required
• Open availability to work assigned schedules
• Strong communication and interpersonal skills
• Ability to provide prompt, courteous, and professional service to all customers
• Ability to stand for extended periods, including shifts that may exceed eight hours
• Ability to regularly lift, pull, push, and move merchandise weighing up to 25 pounds and occasionally up to 50 pounds
• Ability to work cooperatively as part of a team
• Reliable attendance and punctuality required
• Must be at least 18 years old to operate certain store equipment, including balers, power jacks, hi-los, and slicing machines