Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
Answer customer questions via phone, email, and in-person
Assist clients with new quotes, updating policies, payments, and other services
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Review audits and/or policies
Collaborate with colleagues to provide comprehensive customer service
Qualifications
Knowledge of insurance products
High school diploma/GED required, bachelor’s degree preferred
P&C license or willing to get a license
Excellent customer service skills
Highly organized with strong time management skills
Familiarity with Microsoft Office and other software applications
Numbers & Facts
Location
Sterling Heights, MI
Job Type
Full-time
Skills
Calendar Managementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Insuranceunmatched
Microsoft Officeunmatched
Organizational Skillsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Training/Teachingunmatched
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