Administrative Skills, Call Centers, Call Volume, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Systems, Customer Support/Service, Leadership, Multitasking, Order Processing, Organizational Skills, Problem Solving Skills, Product Support, Record Keeping, Team Player, Telephone Skills, Time Management
Compensation: $42,000 - $50,000 annually
Workstyle: Onsite
Location: Stevens Point, WI
Why You'll Love It Here
- Stable, growing company with a strong reputation
- Team-oriented environment with hands-on training
- Opportunity to build long-term customer relationships
- Consistent schedule with strong work-life balance
- Supportive leadership and collaborative culture
About the Role
The Customer Service Representative will handle incoming calls and support customers with product-related questions, order updates, and service needs. This role works closely with internal teams to ensure a smooth and positive customer experience.
Responsibilities
- Answer incoming calls and respond to customer inquiries
- Provide product information and assist with order-related questions
- Enter and update customer information in internal systems
- Coordinate with internal teams to resolve issues or fulfill requests
- Track and follow up on customer needs to ensure timely resolution
- Maintain accurate records of calls and interactions
- Support order processing and general administrative tasks
- Deliver a high level of customer service in all interactions
Qualifications
- 2+ years of customer service experience, call center preferred
- Strong communication and problem-solving skills
- Comfortable handling a high volume of calls
- Ability to stay organized and manage multiple tasks
- Experience working with internal systems or CRM tools is a plus
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Creative Financial Staffing