Customer Service Representative

Associated Packaging Incorporated

Stockton, CA

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JOB DETAILS

SKILLS

Billing, Cargo/Freight, Communication Skills, Customer Relations, Customer Support/Service, High School Diploma, Internet Portal, Inventory Cycle Counts, Market Tracking, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Organizational Skills, Partner Sales, Payment Processing, Physical Inventory, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Pricing, Purchase Orders, Purchasing/Procurement, Resolve Customer Issues, Sales, Secondary School, Team Player, Time Management, Writing Skills

LOCATION

Stockton, CA

POSTED

Today

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer apremium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

As a Customer Service Representative (CSR), you are a key member of one of the nation's fastest growing companies. Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The CSR serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the CSR plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years.

The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will resolve customer issues in a timely manner and provide exceptional customer service to all clients.

Responsibilities:

Answer customers' questions about products, prices, and availability.
Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
Process invoices through customer portals and websites as they require
Obtain vendor quotes and communicate pricing to customers and salespeople.
Process vendor payables.
Research and resolve billing issues.
Confirm freight rates and invoicing with freight carriers.
Assist sales team in researching and resolving customer needs.
Participate in physical inventory and cycle counts of materials and parts.
Review purchasing reports and place stock orders accordingly.
Coordinate with vendors and customers to resolve problems on damaged items.
Verify outbound orders.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Special projects as assigned.

Qualifications & Required Competencies:

Bachelor's Degree preferred
High School Diploma (or GED or High School Equivalence Certificate) required.
Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
Understanding the implications of new information for both current and future problem-solving and decision-making.
Excellent written and verbal communication skills
Organized, multi-task, high-paced, team player.

Why work at Associated Packaging, Inc.?

Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.

About the Company

Associated Packaging Incorporated

Welcome to Associated Packaging, Inc., the largest independent company that specializes in complete systems and materials to package your products. We have been providing packaging solutions for companies like yours since October 1977 when we saw an opportunity in the market for a company that focused on providing total solutions for packaging. We work with our customers to identify their packaging needs, find the most cost-effective equipment and packaging materials to meet those needs, and then provide the technical support to keep your packaging operation running smoothly. Simply put, we consider ourselves a World Class packaging vendor and we know what customers want. Our customers consider us problem solvers and profit enhancers. We will help you reduce costs through automation. We can improve your packaging design so that you gain market share. We have the answers to help you increase productivity and reduce costs so that you do not need to send your business overseas. We back up our solution with a trained Customer Relations Management Team, proactive service technicians, and a “just-in-time” inventory program. We continue to be your packaging partner long after we install your equipment. Our customers anticipate and receive timely response when equipment problems occur. Our technical support programs are customized to your needs, whether it be operational maintenance or retraining of employees. We pride ourselves on our focus of partnering with our customers to find and maintain the best solution possible for their packaging needs. Assembling a solid team… from our people to our global resources… has been the key to our company’s longevity. We invite you to put our team to work for you providing value-driven solutions to your packaging needs. – Joe Smith, Founder and CEO

COMPANY SIZE

100 to 499 employees

INDUSTRY

Wholesale Trade/Import-Export

EMPLOYEE BENEFITS

Military Leave, Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Events, Retirement / Pension Plans, Life Insurance

FOUNDED

1977

WEBSITE

http://www.associatedpackaging.com

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