Architectural Services, Customer Relationship Management (CRM) Systems, Customer Support/Service, Driver's License, Escrow Services, High School Diploma, Insurance, Interpersonal Skills, Maintenance Services, Microsoft Office, Microsoft SharePoint, Mortgage Lending, Multilingual, Multitasking, Organizational Skills, Presentation/Verbal Skills, Project Tracking, Property Management, Real Estate, Real Estate Sales, Resolve Customer Issues, Team Player, Telephone Skills, Writing Skills
Customer Service Representative
One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team in Stockton, CA! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding servicecome join our team!
At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!
A successful candidate will be responsible for providing customer service to multiple homeowners' associations. This is a full-time, non-exempt, in-office position based in Stockton, CA, MondayFriday, 8:00 AM4:30 PM. Pay range is $20$22/hour; direct experience is strongly preferred.
How You'll Make An Impact
- Resolve inbound calls and respond to email correspondence with professionalism and a customer-first approach
- Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up.
- Track and manage architectural applications submitted by homeowners
- Manage building key/gate remote distributions
- Prepare reports, bid documentation and other material.
- Compose and type routine correspondence to residents, service providers and other parties
- Type, distribute, and track monthly violation letters
- Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.
What You Bring
- 2+ years of customer service experience
- Excellent verbal and written communication Bilingual is a plus+
- High school Diploma or Equivalent
- Adept in Microsoft Office 365, Teams, CRM Software & SharePoint
- A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs
- Strong organization and multitasking abilities
- Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.
- Experience with an HOA management company, property management, real estate or escrow services +
- Be able to provide proof of a valid driver's license and appropriate vehicle insurance
The primary location for this position is 2800 West March Lane Suite 210, Stockton, CA 95219