Customer Service Representative - Stoney Hills Veterinary Service

Stoney Hills Veterinary Service is seeking a dependable and customer-focused professional to join our team and deliver a positive experience at every interaction. In this customer service representative role, you will serve as a key point of contact for customers, helping answer questions, schedule appointments, resolve concerns, and provide accurate information in a timely and courteous manner. The ideal candidate brings strong communication skills, a problem-solving mindset, and a commitment to service excellence.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels in a professional and timely manner.
• Provide accurate information about products, services, policies, and account details.
• Schedule in-clinic and on-farm calls utilizing our clinic software and Google Calendar
• Research, troubleshoot, and resolve customer issues while maintaining a high level of courtesy and professionalism.
• Document customer interactions, updates, and resolutions in internal systems.
• Escalate complex issues to the appropriate team or supervisor when needed.
• Follow established procedures to ensure consistent service and compliance with company standards.
• Support team goals by contributing to a collaborative and positive work environment.
• Identify opportunities to improve the customer experience and share feedback with leadership.

Qualifications

• Previous experience in customer service, call center, retail, or a related role is preferred.
• Strong verbal and written communication skills.
• Comfortable with local geography and able to read a map.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Comfort using computers and standard business software.
• Ability to manage multiple tasks and prioritize effectively.
• High school diploma or equivalent preferred.

Preferred Attributes

• Positive attitude and genuine commitment to helping others.
• Interest in animal health and veterinary medicine. 
• Strong teamwork skills and willingness to support shared goals.
• Adaptability and openness to learning new tools and processes.
• Reliable, organized, and accountable in daily work.

What We Offer

• Opportunity to build valuable communication and problem-solving skills.
• Supportive team environment with training and ongoing development.
• Meaningful work that helps create excellent customer experiences.

We are committed to building an inclusive workplace where all individuals are respected and valued. We encourage qualified candidates from all backgrounds to apply.