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Customer Service Representative - TalentZok

TalentZok

Irvine, CA

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JOB DETAILS
SALARY
SKILLS
Acceptance Testing, Biotech and Pharmaceutical, Business-to-Business (B2B), Coaching, Communication Skills, Consumer Promotions, Credit Cards, Cross-Selling, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Systems, Customer Support/Service, Dental Laboratory, ERP (Enterprise Resource Planning), Field Trials, Leadership, Logistics, Market Surveys, Onboarding, Order Processing, Pricing, Product Testing, Revenue Growth, Root Cause Analysis, Sales, Sales Support, Shipping/Receiving, Track Customer Issues, Training/Teaching, Up-Selling
LOCATION
Irvine, CA
POSTED
30+ days ago
Customer Service Representative- Simply Biotech     
OVERVIEW     
     
Are you looking for a new career opportunity with an exciting biotech company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.     
     
Immediate opening for a Customer Service Representative with a biotech company in Irvine, CA who possesses:      
        
  • B2B sales support/Customer Service - 1+ yrs
  • Order Entry - 1+ yrs
  • ERP experience +   
    
Email resumes to 

mrico@simplybiotech.com

 or call 949.204.3861   
        
FULL DESCRIPTION:   
    
The selected candidate will be responsible for:    
  • Process sales orders in ERP system received daily via phone, email, or chat with appropriate scheduled delivery dates and corresponding email confirmations.
  • Make onboarding calls to new customers to ensure maximum patient results and long-term success. 
  • Answer product, service, and policy-related questions from current and new customers, as well as from actual patients, received via phone, email, or chat.
  • Make daily outbound lab calls to dental practices to add product to orders, verify shipping addresses, provide education on products and services, and respond to customer inquiries.
  • Increase sales by up-selling/cross-selling products and actively informing customers of monthly promotions and volume-based price discounts.
  • Ensure on-going customer success is achieved through product education and exceptional customer support.
  • Record and track communications with customers via the CRM system.
  • Provide pricing and delivery information to customers via phone or email.
  • Resolve product or service-related issues by applying effective communication skills with customers to determine root causes and acceptable solutions to problems; expediting adjustments or corrections and following-up with customers through final resolution.
  • Assist with new product field tests and customer surveys as needed.
  • Open customer accounts by recording account information in ERP system.
  • Maintain customer records by updating account information in ERP system, including credit card information.
  • Coordinating product returns and/or refunds with Operations.
  • Track and maintain records of customer interactions and transactions via the CRM system, including inquiries, comments, complaints, and details of actions taken.
  • Communicate and coordinate logistics with internal departments as needed.
  • Provide feedback on the efficiency of the customer care process.
  • Contribute to successful team effort by supporting team goals and objectives, engaging in team meetings and participating in coaching and training activities.
  • Comply with company Complaint Handling process.
  • Support additional customer activities as requested by company leadership; actively participating in special company projects.
 
   
 Salary Range: $20/hr  
       
For immediate and confidential consideration, please email your resume to

mrico@simplybiotech.com

 or call 949.204.3861
 
 


About the Company

T

TalentZok

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