Position: Customer Service Representative (Level III)
Client: Banking industry
Job duration:12 Months (Possibilities of extension OR conversion to FTE)
Location: Tampa, FL 33634, USA
Payrate : $20 - $21 per hour
Shift: Training Hours – Monday through Friday 9 am -5:30 pm EST – Will follow schedule selected at offer time, once training is completed
Monday- Friday 10am-6:30pm EST
Monday- Friday 11am- 7:30pm EST
Monday- Friday 12pm-8:00pm EST
Monday-Friday 12:30pm-9:00pm EST
Job Description:
Department- 401k Retirement and Benefits
Retirement and Benefits support participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error-free processing of financial transactions.
Required-
Requirement of 2 or more years of customer service experience.
Must possess to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Outlook, Word, and PowerPoint is a REQUIREMENT
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
Positive attitude that embracing coaching as an opportunity to improvement in current role
Ability to handle confidential matters and sensitive information in a responsible manner.
Ambitious and self-motivating